Mohammad Zafifi Jamaludin

Mohammad Zafifi Jamaludin
Facilitator

Tuesday, August 24, 2010

Team Building Definition

Dear Readers,

What is the "Team Building"?
Two or more individuals who share agreed goals and processes and voluntarily contribute their professional and personal skill, knowledge and abilities to achieve team results and align their self-interests with the team.

What is TEAM BUILDING from other point of view?
A process of planned/deliberate enhancements.
Involves the team assessing and taking action.
Focuses on building strengths and diminishing weakness.


Teams need to master 3 types of communication:-
•The teams members need to communicate well with each other. They rely on each other’s work they are each other’s internal customers.
•The team needs to communicate well with other team at work. These are also internal customers.
•The team has to communicate directly with their external customers.
The first skill of team communication is to communicate well with each other. However, many people are good at talking but poor at listening. Active listening requires the following.
•Taking in information from speakers, other people, or ourselves, while being non-judgmental and empathic.
•Acknowledging the talker in a way that invites the communication to continue.
•Providing limited, but encouraging, input to the talker’s response, carrying the person’s idea one step further.
•An active rather than a passive role.
•A skill that requires discipline and practice.


Guidelines for Improving Listening Skills:

Decide to listen
-Make a conscious effort to limit your talking to one minute or less; then ask a question of the other person. During a discussion, think about how well you’re listening. After a discussion, evaluate how well you listened.

Give your undivided attention
-Discipline yourself to practice focusing full attention on what the other person is saying. Remember that people disliked being ignored.


Control your emotions
-Don’t let your emotions close your mind. Anger, excitement, and anxiety all get in the way of good listening. Acknowledge your emotion; ask for a break and calm down.


Listen for meaning

-Listen beyond the facts for meaning. Ask yourself, “ What is this person really trying to say?”. Probe for clarification or to draw out the real message


Regards,
Global ISO Team

1 comment:

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